Neo-banking platform Open has been facing challenges in generating significant revenue, despite its efforts to grow. The Bengaluru-based company, which provides digital business payment solutions, experienced a 17% decline in revenue during the fiscal year ending March 2024 (FY24). This comes after a 25% growth in FY23, signaling a difficult period for the company.
In FY24, Open’s revenue from operations dropped to Rs 24.81 crore, compared to Rs 29.9 crore in the previous year. To make up for this, the company earned Rs 21.3 crore from interest and gains on current investments, bringing its total revenue to Rs 46.11 crore for the year. While this non-operating income helped boost overall revenue, it highlights the struggles Open faces with its core business operations.
Since its inception in 2017, Open has made around Rs 100 crore from operations, but its outstanding losses have mounted to Rs 1,831 crore by the end of FY24.
Open’s Business Model
Open’s primary service is providing businesses with digital business payment solutions, which include fully digital current accounts and integrated tools for finance, accounting, and credit. These tools are developed in partnership with banking and lending institutions. According to Open’s website, the platform has over 3.5 million clients and processes more than $35 billion in transactions annually.
Rising Costs and Expenses
Open has taken steps to cut costs, especially in areas like employee benefits, which accounted for 60% of the company’s expenses. In FY24, employee costs, including ESOP (Employee Stock Option Plan) expenses of Rs 37 crore, shrank by 21.6% to Rs 117.08 crore from Rs 149.25 crore in FY23.
Other major expenses, such as IT and payment gateway costs, decreased by 13.2% to Rs 25.34 crore. The company also reduced its spending on advertising and promotions significantly, with costs dropping 84.7% to Rs 8.85 crore, down from Rs 57.67 crore in FY23.
Overall, Open’s total expenditure was cut by 34.4%, bringing it down to Rs 194.65 crore in FY24. These cost-cutting measures helped the company narrow its losses by 30% to Rs 169.68 crore, compared to Rs 242.2 crore in FY23.
For more details on Open’s financial performance, visit TheKredible.
Challenges Ahead
While Open’s cost-saving efforts have improved its financial situation, they seem to reflect a slowing in the company’s operational efficiency rather than growth in its core business. Operating cash outflows improved by 55.4%, reducing to Rs 91.57 crore in FY24, but the company still spent Rs 7.85 to earn a single rupee.
Open’s EBITDA margin and ROCE (Return on Capital Employed) stood at -264.50% and -45.61% respectively, indicating ongoing financial challenges.
Future Prospects
In 2022, Open became a unicorn after raising $50 million in a funding round led by IIFL and Tiger Global. The company has raised around $190 million in funding to date. Open also received approval for a payment aggregator license from the Reserve Bank of India in the same year, marking a significant milestone for the platform.
Despite its high losses, Open is aiming to become profitable by the end of 2025. However, like other Neo-banks in India, it faces challenges from regulatory uncertainty and stiff competition from private sector banks and other neo-banking platforms like Jupiter, Razorpay X, and Niyo.
Conclusion
While Open has made strides in cutting costs and improving cash flow, its core business continues to face challenges. The company’s high losses and limited differentiation from traditional banks indicate a tough road ahead. However, with its strategic cost-cutting and future plans for profitability, Open remains optimistic about its long-term prospects.